ARDI Support | Knowledge Base

Recent Articles
Reinstalling Python Libraries
If you've had an issue that damaged your Python installation, or you're upgrading the Python backend on your ARDI server to something bleeding edge, you're going to need the basic libraries that our driver infrastructure needs. We suggest using PIP ...
Be Aware Of The Current Relationship
ARDI is a very open system, meaning that it's possible to go off in the wrong direction. When we see these issues, we like to document them to help others avoid problems. Although it will be second-nature soon enough, when you're getting started with ...
Not Every Asset Should Be A Source
ARDI is a very open system, meaning that it's possible to go off in the wrong direction. When we see these issues, we like to document them to help others avoid problems. One thing we've seen some users do is make every asset that needs external data ...
ARDI and Port 80
Using IIS on an ARDI server may cause ARDI to be unavailable Issue Description ARDI runs on the normal HTTP (web) network port. If you're running other services - such as Microsofts IIS or some versions of Skype - on port 80, ARDI will not be ...
BranchCache and ARDI
Deploying BranchCache to an ARDI server may cause ARDI to be unavailable Issue Description When the BranchCache service is running on an ARDI server, you might not be able to access ARDI information. Explaination BranchCache is a tool used to share ...

Popular Articles
Indirect Hotspots
What Are Indirect HotspotsIndirect Hotspots help when you have large or very visible pieces of equipment in your 360 photos. In most cases, you only have one 'proper' hotspot on a photo that leads to an asset. This tells ARDI where the best place to ...
Installing ARDI on Windows
Getting ARDI up-and-running on Windows systems should take around 10 minutes. There are three key steps... Download and Run the Installer Upload your License Fingerprint Install your License File You can find the guide and a video demonstration of ...
Setting a Property on an Asset
You can set a property on an asset using the ARDI server web interface. Follow the steps below Ensure you are logged in as an Administrator Find the asset you want to modify Open the Details page for the asset If the property has never been assigned ...
Aspentech IP21
ARDI can connect to Aspentech IP21 using the new IP21 driver. This includes both a Live data driver, which extracts the most recent information out of the historian, and the Historical driver to be able to access points from history. Performance of ...
OPC-UA
ARDI can connect to OPC-UA clients using the new OPCUA driver. Note that OPC-UA is only a live driver. Historical data access is not currently available. Performance Note The driver does take a while to establish the initial connection - it takes ...

Knowledge Base