How do I find my Log File for ARDI-VE?
Every ARDI database and every PC is a little different - a unique mix of assets, hardware, software and security. This means that every now and then, something doesn't work as expected. When this happens, support may ask for your log file.
The log file tells us what your ARDI-VE application is doing, step-by-step. We can use this information to try and pinpoint why a particular system or database is having trouble.
NOTE: Your ARDI log files may contain sensitive information. We suggest only sending them to Optrix support or your system integrator. Uploading the entire file to our forums or other sites such as StackExchange might be dangerous and should be avoided, although it should be fine to post snippets of the file as long as you check it for sensitive or identifying information.
From ARDI-VE
There's a quick way to get to your log file if ARDI-VE is running, but sluggish or not completely loading your scene.
- Press the Tilde (~) key, usually found about the TAB key on US keyboards. This opens the developer console.
- Type "openlog" (without the quotes, all one word) and hit Enter/Return.
From Windows
If ARDI-VE is not running at the moment, you can find your file in your user Application Data folder.
- Copy the bold text (select it with the mouse and hit CTRL+C) - %USERPROFILE%\AppData\LocalLow\Optrix\ARDI VE
- Open your Start Menu (press the Windows button on your Taskbar)
- Paste this value in with CTRL+V
- Hit Enter/Return
- This will open an Explorer window, showing the directory were you'll find your log file. The file itself is named output_log.txt
From Linux
Your log file can be found at $XDG_CONFIG_HOME/unity3d/Optrix/ARDI VE/Player.log - this normally translates into ~/.config/unity3d/Optrix/ARDI VE/Player.log
From MacOS
Your log file can be found at ~/Library/Logs/Optrix/ARDI VE/Player.log
From Android
The Android version of ARDI-VE doesn't record a specific file - instead, log messages can be captured using adb logcat
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