In certain cases you might use ARDI-VE connect to a longwall-mine ARDI server and find that all of your 3D models are distorted and squashed together in a pile.

In most cases, this is due to a loss of communication with the INS server.

We have found that the monitoring service for the LASC/INS system occasionally stops, preventing ARDI from acquiring new position information. When the ARDI server is then restarted as part of regular Windows updates (erasing the previously cached data from your healthy INS service), all of your roof supports move to position 0,0,0 - they end up on top of one-another..

In these cases, please check and restart your LASC monitoring service on the effected servers. Fresh INS data should load in 5-10 minutes, or you can reload your INS data source to force a quick update.

To verify server names and reload your INS sources, you can go to Administration | Data Sources and choose the INS.